FAQ’s

To ensure that the treatment I give is safe for you, and to keep client records that comply with the terms of my insurance, I gather personal and contact information on my client consultation forms. The data I collect includes name, date of birth, telephone number, email address and postal address. I also collect medical and health information on my consultation form, for example, details of any health conditions you have currently, or historically, and medications you are taking. After a treatment I write brief notes on the consultation form, including which treatment was given and treatment notes, for example which massage oil was used and in which muscles tension was felt. These after treatment notes help me to plan for your next treatment. The information is only kept in paper format and is secured in a locked filing cabinet, to which only I have access. The filing cabinet is located in my treatment room. I will use your contact information if I need to contact you about a treatment you have booked (for example to confirm or cancel the appointment). I will use your medical and health information to determine if a treatment I am suggesting to you is safe for you. I will use your aftercare notes to personalise your future treatments. I do not use any of your data for any other purposes. I will not use your information for promotional or marketing purposes and I do not share any of your information with third parties.

There are very few instances where massage is not recommended, and these are known by massage therapists as ‘total contraindications’. For example, total contraindications would include being under the influence of alcohol, suffering from a fever, diarrhoea, or vomiting. There are also ‘local contraindications’ which are conditions affecting specific areas of the body that mean you should not be massaged in that area - for example if you have a cut, bruise or abrasion on your foot then you could still have a body massage, but the foot would be avoided. Some conditions require medical approval before my insurance allows me to proceed with a massage. For example, if you suffer from heart disease, asthma or epilepsy or are undergoing treatment for another medical condition from another specialist you will be required to produce a letter from your GP stating that you are OK to receive massage. The conditions mentioned above are for indication only - before you visit, please read through the Medical Contraindications page and if you are concerned that any of the medical conditions apply to you, contact me first to check that the treatment you choose is suitable for you.

The main advice is to avoid exercise, heavy meals, caffeine and alcohol immediately after your treatment and drink plenty of water to help your body to flush out any waste toxins. Try and keep yourself warm and remain in a quiet state for as long as possible to feel the full benefit of the treatment. I will leave the room and allow you time and privacy to get up slowly and get dressed.

During your treatment you will be required to remove your clothing and wear knickers, pants or boxer shorts, so what you wear to and from the treatment does not matter. I do not provide massage therapy treatments for naked clients, either male or female, you must wear either knickers, pants or boxer shorts at all times. For male clients it is slightly preferable to wear pants or short boxer shorts rather than 'longer style' boxers, as this prevents oil getting onto clothing when the upper leg or gluteal muscles are massaged.

Please park on the doubke drive, to the right or left of the drive to leave space for another vehicle. As you enter St Augustus Close, follow the road round to the left. The numbers of the houses are out of sink which may confuse you on looking for No3. Just follow the road round to the left and No 3 is opposite house numbers 16 and 14. It's a very small cul-de-sac.

You have the option to pay for your treatment prior to your appointment date through the booking process. Gift vouchers and block bookings can use this method to save having to direct transfer the payment. You can also pay after your treatment, using a payment machine which accepts all major debit and credit cards, also cash is accepted.

I accept payment online, via payment terminal within the clinic, cash, gift voucher or BACS transfer. My bank details and payment options are also sent through on your confirmation email.

Yes, there is a cancellation policy of 24 hours notification or you can also cancel your booking within your account online. If you do not cancel by 8pm on the evening prior to your appointment, 50% of the treatment cost will be invoiced or added to your next appointment. Please be mindful that there are limited appointments available daily and I also operate a waiting list. If you do not cancel in enough time this does not enable me to be able to offer the time slot out, therefore it could be waste of time when someone could be in serious need of a treatment due to recent injury.

I offer treatments for young people aged 14 and over which can be beneficial at times of stress, for example during exams. A parent or guardian is required to sign a consent form and remain in the treatment room during the session. At this time, I do not offer massage to children below the age of 14 or baby massage, but I may undertake specialist training in these areas in the future so please check back on the website from time to time.

If you have not received any emails please first of all check your junk mail. However, if you are still unable to find it please use the contact form to tell me about the issue.